Why has the hotel cancelled a live booking on Bike Lodging
Possible page owners can send to Clients explaining why their booking has been cancelled but still remains live.
In certain circumstances a property owner may cancel a live booking on the Bike Lodging booking system. This will also show up in your client account reservation page as cancelled. Assuming that this is not a valid cancelation, then this will simply be so that the property owner can open up their property calendar, so that they can sell remaining available rooms on the same date as your trip.
It should be the case that the property owner will have contacted you during the booking process to finalise the reservation. They should have issued you with a contract from their business, have explained the situation and have assured you that the booking is still valid.
This action is down to a small shortfall in the booking system which automatically books out the entire property when a booking is made, regardless of the number of available rooms over your reservation period.
Bike Lodging is a small specialist boutique company, where you can still contact, email or chat with the site managers directly with any concerns. However we do not have the financial clout of the larger booking websites who have teams of web designers on hand to custom build their booking systems. We hope you understand why the hotel owner has had to cancel a live booking and we reassured you that your booking remains valid.
Any concerns then please feel free to contact us at firstname.lastname@example.org.